Terms of service

Terms of Service — Llewellyn London

Last updated: June 2026

By visiting our site and/or purchasing from us, you agree to the following terms. Please read them carefully.

1. General

These Terms of Service apply to all users of llewellynlondon.com, including browsers, customers, and contributors. By accessing or using our store, you agree to be bound by these terms.

We reserve the right to update or replace these terms at any time. Changes will be posted on this page. Continued use of the site after changes are posted constitutes your acceptance of the revised terms.

2. Products & Orders

All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to limit quantities, refuse orders, or discontinue products at any time.

We do not guarantee that product descriptions or other site content is accurate, complete, or error-free. If a product you receive differs materially from its description, you may return it under our returns policy.

3. Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors. If an order has been placed at an incorrect price, we will contact you before processing.

Payment is processed securely at checkout. We accept all major credit and debit cards, and any additional payment methods displayed at checkout.

4. Shipping

We aim to dispatch orders within 3–5 business days. Delivery times vary depending on your location. We are not liable for delays caused by couriers, customs, or circumstances outside our control.

Risk of loss and title for items passes to you upon delivery.

5. Returns & Refunds

If you are unhappy with your order, you may return unworn and unwashed items within 14 days of receipt for a refund or exchange, provided they are in original condition with tags attached.

To initiate a return, contact us at [your email address]. Return postage is the responsibility of the customer unless the item is faulty.

Refunds are processed within 5–10 business days of us receiving the returned item.

6. Intellectual Property

All content on this site — including images, text, logos, and design — is the property of Llewellyn London and may not be reproduced, distributed, or used without prior written consent.

7. Marketing Communications

By subscribing to our newsletter or creating an account, you agree to receive marketing emails from Llewellyn London, including promotions, new arrivals, and brand updates.

You can unsubscribe at any time by clicking the "Unsubscribe" link in any email we send, or by contacting us directly. Unsubscribing will not affect transactional emails related to active orders.

We use Klaviyo to manage our email marketing. Your data is handled in accordance with our Privacy Policy.

8. Privacy

Your use of this site is also governed by our [Privacy Policy], which is incorporated into these terms by reference. By using the site, you consent to the collection and use of your data as described in that policy.

9. Limitation of Liability

To the fullest extent permitted by law, Llewellyn London will not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products purchased from us.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.